Senior Customer Success Operations Manager - Remote (Bali, Indonesia)

Thumbtack Philippines · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 40000000 - 60000000
Thumbtack Philippines is seeking a highly experienced Senior Customer Success Operations Manager to join our team. This remote position offers the opportunity to work with a dynamic and innovative company, contributing to the success and satisfaction of our clients. The ideal candidate will have a strong background in customer success operations, with a proven track record of driving customer satisfaction and operational efficiency.

📋 Tanggung Jawab Pekerjaan

Oversee and manage the day-to-day operations of the customer success team, ensuring high levels of customer satisfaction and retention.,Develop and implement strategies to improve customer success metrics and operational efficiency.,Lead and mentor the customer success team, fostering a culture of excellence and continuous improvement.,Collaborate with cross-functional teams to ensure seamless integration of customer success initiatives with overall business goals.,Monitor and analyze customer data to identify trends, opportunities, and areas for improvement.,Develop and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.,Ensure compliance with company policies, procedures, and industry regulations.,Stay up-to-date with industry trends and best practices in customer success operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 8 years of experience in customer success operations, with a focus on customer satisfaction and retention.,Proven track record of successfully managing and leading customer success teams.,Strong understanding of customer lifecycle management and customer relationship management (CRM) systems.,Excellent analytical and problem-solving skills, with the ability to interpret data and drive actionable insights.,Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.,Proficient in English, both spoken and written.,Familiarity with project management tools and methodologies.

🛠️ Keahlian

Customer Success ManagementCustomer Lifecycle ManagementCRM SystemsData AnalysisTeam LeadershipStrategic PlanningOperational ExcellenceStakeholder Management
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