Customer Service Representative (Insurance Accounts) - No BPO Experience Required

Kickstart your career in customer service with YWA Human Resource Corporation! We’re hiring Customer Service Representatives (CSR) for Insurance Accounts—no prior BPO experience required. This is your chance to join a dynamic team in a fast-growing industry, where you’ll handle customer inquiries, policy administration, and claims processing. Located in Bali’s vibrant hubs like Canggu and Ubud, you’ll thrive in a supportive environment with opportunities for growth. Join us and build a rewarding career in insurance customer service!

As a Customer Service Representative, you’ll be the first point of contact for our insurance clients. You’ll manage customer accounts, process policy renewals, and assist with claims. Using tools like Salesforce and our in-house CRM system, you’ll ensure seamless customer interactions. This role is perfect for those looking to start their career in customer service with a company that values your growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and resolve issues related to insurance policies.
• Process policy renewals and manage customer accounts.
• Assist with claims processing and documentation.
• Use Salesforce and our in-house CRM system to manage customer interactions.
• Provide excellent customer service and ensure customer satisfaction.
• Collaborate with the team to maintain high service standards.
• Stay updated with industry trends and insurance regulations.
• Participate in training and development programs.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field (BPO experience not required).
• Excellent communication and interpersonal skills.
• Familiarity with basic insurance products and terms.
• Ability to work in a fast-paced environment.
• Proficiency in English (both written and spoken).
• Basic computer skills, including proficiency in Microsoft Office.
• Willingness to learn and adapt to new systems and processes.

🛠️ Keahlian

Lowongan Terkait